Focus groups
Introduce new ideas or evaluate current approaches. Focus groups gather users to provide an insight into the thoughts of your target consumer group through interactive sessions.
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Ethnographic research
Gain an understanding of your customers through direct, first-hand observation of daily behaviour. This can include participant observation in-house, office or in the street.
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Online surveys
Collect user opinions quickly, economically, and effectively. Our multilingual, pre and post-visit surveys provide real insight into your customers needs, wants and thoughts.
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Usability testing
Lab based testing is the most effective way of revealing usability issues. We have extensive experience in conducting labs on web, TV and mobile and manage the entire process in our purpose built labs or at partner facilities or remotely online.
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Eye tracking
See your product through the eyes of your customers and gain rapid and valuable insight into how your user interface is performing. Find out what grabs your customers’ attention. Find out what maintains that attention. Conversely, find out what page elements are completely overlooked.
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Remote testing
Connect with users from all over the globe. Remote testing, with leading software such as Keynote, allows you to gain an insight into the usability issues of people from different cultural and geographic locations.
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Customer experience strategy
Get a monthly site review service that combines our analytical tools with amazing insight through real time recording, providing you with manageable, actionable improvements.
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Accessibility
Accessibility should be at the core of all good interface design. We will help you to understand what you need to do to be compliant, working with disabled users to meet RNIB, PAS98 and W3C WAI standards.
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A/B and multivariate testing
Fast testing in a live environment of new designs, calls to action and just about anything you want. We can guarantee improved conversion in days not months, with real, trackable results.
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weare: here to help you succeed
Why not send us a message or call us on +44 (0) 207 1991 321